Privacy Policy

Our Commitment to Your Privacy

At PNV Paradise Concrete, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website or services. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information you provide directly to us when you request a quote, contact us, or use our services. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address where you need concrete services
• Details about your concrete project and preferences
• Payment information when you hire us for services
• Communications between you and our team

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages you visit. This helps us improve our website and understand how people use it.

How We Use Your Information

We use the information we collect to:

• Provide you with quotes and estimates for concrete services
• Communicate with you about your project
• Schedule and complete your concrete work
• Process payments and maintain financial records
• Send you updates about your project status
• Improve our services and customer experience
• Respond to your questions and support requests
• Comply with legal obligations and protect our rights

We do not sell your personal information to third parties. We only share your information as described in this policy.

How We Share Your Information

We may share your information with:

• Service providers who help us operate our business (such as payment processors, scheduling tools, and email services)
• Contractors or suppliers working on your project, but only information necessary to complete your work
• Legal authorities when required by law or to protect our rights and safety
• Business partners with your consent

We require all third parties to respect the security of your personal information and treat it in accordance with the law.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how you use our site. Cookies are small data files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted communications, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We keep your personal information for as long as necessary to provide you with services and comply with legal obligations. This typically means we retain project information for several years after completion for warranty purposes, tax records, and business documentation.

If you request that we delete your information, we will do so unless we need to retain it for legal or business purposes.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Object to certain uses of your information

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: